- We charge a flat rate of $10 for all parcels and send via Australia Posts express
- Free express shipping for all orders over $100
- All parcels are EXPRESS POSTED for $15
- FREE EXPRESS POSTAGE on all orders over $150
International Orders (other than NZ)
- FREE POSTAGE on all orders over $250
- $20 Standard Shipping for all orders under $250
- $35 Express Shipping for all orders under $250
DELIVERY TIME FRAMES
We cannot guarantee delivery times. However, you should receive your delivery within the following time frames: All parcels are sent with Australia Post
- Australia (metro areas)- typically next business day;
- Australia (regional) - 2-3 days
International (standard) - 7-10 business days
International (express)- 2-3 business days
Please note:The time frames above are estimates only. Sometimes there can be unexpected delays.
Please allow 24-48 hours to dispatch your order. Most orders placed before 1pm will be sent the same day, however, there can be unexpected delays. Please email us if you require your item to be sent immediately and we will do our best.
Delivery time frames for International orders are dependent on how long the parcel takes to clear in customs. This is unfortunately out of our control.
If you have not received your Items within our designated time frames, please email us your full name and order number and we will investigate on your behalf.
We do not offer refunds or compensation for orders received outside these times. Delays are rare, but can happen unexpectedly. We will do our best to fix any issues that may arise in regards to your orders being delivered.
TRACKING YOUR ORDER
Once your order is packed and leaves us, you will receive an automated email with you tracking details to track your parcel with Australia Post - www.auspost.com.au/track
If you have purchased an item that is on pre-order along with other items, they will all be sent together once the pre-order item has arrived. If you wish to receive the item that is in stock earlier, please purchase separately.
All international orders are sent with Australia Post. All international orders are registered & require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office. Customer will be responsible for any customs or import charges. Delivery time excludes customs clearance delays for your country. Delivery times are typically 7 - 10 days (standard delivery) depending on your country. Please email if you would like an exact arrival time. Express is 2 - 5 days. Note: these are business / working days
NOTE: Sometimes parcels can take longer than expected to arrive for international orders, depending on your postal service and customs clearance times. We are not responsible for this and customers need to be aware that we will not refund orders that take longer than expected.